Business Introduction

Personal service hotline: 95568

Service time: 7 * 24 hours

Service content: Personal debit card customer business consultation and account inquiry, electronic banking business consultation, VIP value-added service consultation and appointment, complaint acceptance, etc

Corporate service hotline: 400 68 95568   

Service hours: 8:00-18:00 on weekdays (excluding national statutory holidays)

Service content: Corporate customer business consultation, account inquiry, electronic banking business consultation, complaint acceptance, etc

Small and micro enterprise service hotline: 400 86 95568

Service hours: Monday to Saturday (excluding national statutory holidays) 8:00-18:00

Service content: Small and micro  enterprise business consultation, loan consultation, financing consultation, cash register consultation, complaint acceptance, etc

Credit card service hotline: 400 66 95568

Service time: 7 * 24 hours

Service content: Credit card customer card consultation and business acceptance, etc

Direct Banking Service Hotline: 10100123

Service time: 7 * 24 hours

Service content: Direct banking customer business consultation and acceptance, etc.

Investor Relations Phone: (8610) 58560975 (Beijing)

　　　　　　　　      　　　 (8610) 58560824 (Beijing)

Email: [email protected]

Service hours: 9:00-17:00 on weekdays (excluding national statutory holidays)

Service content: Consultation on investor relations issues.